Your privacy is important – please read on to learn more about how we deal with your Personal Information.

1. ABOUT THIS PRIVACY POLICY

This Privacy Policy relates to the collection, disclosure, use and storage of personal information by Jeannette Scott ABN 922 53 65 11 50, trading as Double N Legal and as Double N Compliance & Consulting.  Referred to here as “DNL/DNCC”, “we”, “us” and “our”.

DNL/DNCC respects your privacy and is committed to safeguarding your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Act). 

2. PERSONAL INFORMATION – COLLECTION

The kinds of personal information collected and stored by us (Personal Information) may include your name, address, business/company name, role/position, business information, telephone/mobile number, fax number, email address, Australian Business Number, drivers licence number, photograph, signature, testimonials, opinions, and information you have provided for the purpose of us providing services to you. includes Sensitive Information such as health information, religious beliefs, and affiliations. If the information we collect is considered Sensitive Information by the Act (for example, race, ethnicity, political opinion, religious beliefs, sexual orientation or criminal record) then we will not collect it without your consent unless required, authorised or permitted by law.

DNL/DNCC collects and stores Personal Information for the purposes of providing and promoting our services, responding to enquiries, and direct marketing. We only collect Personal Information by lawful and fair means, and you will always be given the opportunity of opting-out of direct marketing communications or can do so at any time by emailing privacy@doublen.net.au.

If you choose not to provide Personal Information, DNL/DNCC may not be able to respond to your queries or provide the services you have requested either adequately or at all.

We only collect Personal Information which is reasonably necessary to enable us to perform our services and will only collect Personal Information directly from you unless it is unreasonable or impracticable to do so.

DNL/DNCC may collect Personal Information about you from third parties if required, authorised or permitted by law. We may also collect Personal Information for the purpose of direct marketing from third parties such as data suppliers, data owners and data managers or from publicly available sources of information, including but not limited to, LinkedIn, Twitter and Facebook.

Where DNL/DNCC collects Personal Information either directly you or from a third party, we will at or before the time, or if that is not practicable, as soon as is practicable after, collection of the Personal Information, take such steps as are reasonable in the circumstances to notify you, or ensure that you are aware, of such matters as required by law.

If we receive unsolicited Personal Information, it will be destroyed or de-identified unless the Act allows us to have collected that information.  

3. PERSONAL INFORMATION – USE & DISCLOSURE FOR NON-DIRECT MARKETING

DNL/DNCC may use or disclose Personal Information to provide, promote or sell our services.

We may also use or disclose Personal Information to research and enhance our services, maintain and develop our business systems, sell any part or all of our business and assets, obtain professional advice and/or undertake legal action or negotiation, or for any other purpose that is related and within an individual’s reasonable expectations, or that you have provided express or implied consent to, or that is otherwise required, authorised or permitted by law.

DNL/DNCC may disclose Personal Information to third parties, for example, cloud software providers and contractors (such as IT contractors and book keepers) to fulfil the purposes set out above, but in such cases, those parties may only use the Personal Information to store and manage the Personal Information or perform a function of their service contract. DNL/DNCC maintains control over the Personal Information (and does not release the subsequent handling of the Personal Information from its effective control).

We may also disclose Personal Information to our professional advisors (for example, accountants), organisations involved in the sale of any part or all of our business and assets, marketing suppliers (including suppliers of market research, mailing systems and marketing services), suppliers of billing and debt recovery functions and such other third parties as required, authorised or permitted by l aw.

4. PERSONAL INFORMATION – USE & DISCLOSURE FOR DIRECT MARKETING

We collect your Personal Information for the purpose of direct marketing from you directly unless it is unreasonable or impracticable to do so.

DNL/DNCC may use or disclose Personal Information (other than Sensitive Information) collected you for the purpose of direct marketing (including but not limited to marketing campaigns by post, email, SMS, telemarketing and social media) by us where you would reasonably expect Personal Information to be used or disclosed for this purpose.

We may use or disclose Personal Information (other than Sensitive Information) collected in other circumstances, for the purpose of direct marketing subject to, and in accordance with, the law. This may involve obtaining your consent where practicable.

DNL/DNCC will only use or disclose Sensitive Information for the purpose of direct marketing if you have consented to the use or disclosure of Sensitive Information for that purpose.

We may use cloud software providers to fulfil the purpose of direct marketing, but in such cases, the cloud software providers may only use the Personal Information to store and manage the Personal Information. Where this happens, we maintain control over the Personal Information (and do not release the subsequent handling of the Personal Information from our effective control).

In order to fulfil the purpose of direct marketing, DNL/DNCC may disclose Personal Information to third parties including marketing suppliers (including suppliers of market research systems and marketing services) and such other third parties as required, authorised or permitted by law.

You may request not to receive direct marketing communications from DNL/DNCC by sending an email to DNL/DNCC’s Privacy Officer at privacy@doublen.net.au.  We will affect this request at no charge, within a reasonable period after the request is made (typically no later than 30 days).

You may request that we provide the source of your Personal Information by sending an email to DNL/DNCC’s Privacy Officer at privacy@doublen.net.au. We will provide that information at no charge, within a reasonable period after the request was made (typically no later than 30 days) unless it is impracticable or unreasonable to do so.

5. ANONYMITY

Where practicable, you have the option to interact with us anonymously or to use a pseudonym.

You are also free to use our website anonymously by not identifying yourself. You can also remain anonymous when giving DNL/DNCC feedback by choosing not to provide any Personal Information.

6. CROSS BORDER DISCLOSURE

DNL/DNCC currently operates in the Australian market only is unlikely to disclose your Personal Information to overseas recipients except for the use of cloud storage or third-party services such a social media, email, booking, marketing and payment platforms.

If we disclose any Personal Information to overseas recipients, DNL/DNCC will take such steps as are reasonable in the circumstances to ensure that they do not breach the APPs unless the law requires, authorises or permits us to do otherwise.

7. GOVERNMENT RELATED IDENTIFIERS

We may collect government related identifiers such as your driver’s licence number.  We only use or disclose these identifiers if it is reasonably necessary for us to verify your identity for the purposes of providing our services, or as otherwise required, authorised or permitted by law.

8. DATA QUALITY

DNL/DNCC will take such steps as are reasonable in the circumstances to ensure that the Personal Information we collect, use and/or disclose is accurate, up to date, complete, and relevant.

You may request that we update or correct your Personal Information by sending an email to DNL/DNCC’s Privacy Officer at privacy@doublen.net.au. 

9. STORAGE AND SECURITY

Where we collect Personal Information we store it for the purposes of enabling us to use and disclose it as required, authorised or permitted in accordance with this Privacy Policy and the law, for operational, legal and taxation compliance, contractual reasons and for record keeping purposes.

We may hold Personal Information on our server, hardware, software, and cloud programs used for storage, file sharing and transfer, customer relationship management, document management, webhosting, email and similar or related purposes. DNL/DNCC handles and manages this Personal Information and does not release this information from its effective control (except as otherwise provided in this Privacy Policy).

We take such steps as are reasonable in the circumstances to protect Personal Information against misuse, interference, loss, unauthorised access, modification or disclosure.  This may include using usernames, passwords and encryption to restrict access to files, software and hardware which contain Personal Information, backing up Personal Information on a regular basis.  We also take reasonable steps to ensure that our contractors and third-party service providers to do the same

DNL/DNCC will take such steps as are reasonable in the circumstances to destroy or de-identify Personal Information when it is no longer required.

10. ACCESS

You may access the Personal Information held about you by making your request in writing. We will provide access to you subject to the exceptions under the Act. Please request access to your Personal Information by sending an email to DNL’s Privacy Officer at privacy@doublen.net.au.

DNL/DNCC will respond to this request, within a reasonable period after the request is made (typically no later than 30 days).

11. CORRECTION

You may correct the Personal Information we hold about you by making your request in writing. DNL/DNCC will take such steps as are reasonable in the circumstances to correct that information to ensure that, having regard to the purpose for which it is held, the information is accurate, up to date, complete, relevant and not misleading.

Please request correction of your Personal Information sending an email to DNL/DNCC’s Privacy Officer at privacy@doublen.net.au.

We will respond to this request, within a reasonable period after the request is made (typically no later than 30 days).

If DNL/DNCC corrects your Personal Information, and we previously disclosed that Personal Information to another entity, you may request that we notify that entity of the correction, and we will take such steps as are reasonable in the circumstances to give that notification unless it is impracticable or unlawful to do so.

12. PRIVACY QUERIES & COMPLAINTS

If you have a privacy query or complaint you should first send it in writing to DNL/DNCC’s Privacy Officer at privacy@doublen.net.au.  We will respond within a reasonable period, typically no longer than 30 days.

If you have a privacy complaint which is not resolved satisfactorily there are additional escalating steps that you can take: 

• contact us to arrange a meeting to resolve the issue
• take your complaint to the Office of the Australian Information Commissioner

13. NOTIFIABLE DATA BREACHES

The APPs provide you with a number of rights designed to protect your privacy and to correct or access your personal information.  Effective from 22 February 2018 the Privacy Act also requires us to inform you in the event of a notifiable data breach.  We have a Notifiable Data Breach Response Plan in place to address our obligations in the event of a breach. 

14. HOW TO CONTACT US

If you have any questions in relation to privacy, please contact DNL/DNCC’s Privacy Officer in the first instance at privacy@doublen.net.au.   Alternatively, you may contact us at PO Box 2286 Tingalpa, Queensland 4173, or 07 3074 9477.

15. CHANGES TO THIS PRIVACY POLICY

DNL/DNCC may change this Privacy Policy from time to time without notice to take account of new laws and technology, changes to our operations and practices and the changing business environment.

This policy was last updated: 21 July 2023 (v2.0)